wearlilu

Frequently Asked Questions

Frequently Asked Questions

Having invented the first pumping bra of its kind,
we get a lot of questions about the Lilu Massage Bra.

Having invented the first pumping bra of its kind, we get a lot of questions about the Lilu Massage Bra.

Luckily, we've got answers for you!

Click on a section below to find our most frequently asked questions and their answers.

buying the bra, exchange & return policy, etc.

WHEN WILL THE LILU MASSAGE BRA PRE-ORDERS SHIP?

    • Pre-Orders for the Lilu Massage Bra will ship in June 2019.
    • *If you pre-ordered via Kickstarter, please see the Kickstarter specific FAQ below.

WHAT'S YOUR RETURN POLICY?

We allow returns and exchanges on unused products within 30 days of purchasing the product. Unfortunately, for sanitary reasons, we cannot accept returns on any used products.

We also offer a 1-year manufacturer’s warranty from the date of delivery on the Lilu Massage Bra in the event that it stops working or becomes defective. If you have any concerns with the product, please contact us at hi@wearlilu.com.

Can I buy the Lilu Massage Bra as a gift?

Absolutely! There are two ways you can get the Lilu Massage Bra as a gift:

1. You can purchase a Lilu Gift card on our website, which can be used towards purchasing the Lilu Massage Bra.

2. If you know the size & shipping info for the person you're sending the bra to, feel free to purchase the bra normally and leave us a note in checkout that it's a gift.

I DON’T LIVE IN THE U.S. CAN I STILL ORDER THE BRA?

The Lilu Massage Bra is only available to customers in the US at the moment.
We’ll be expanding to other countries in late 2019, so stay tuned for updates!

IS THE LILU MASSAGE BRA AVAILABLE FOR WHOLESALE?

We plan to sell directly via our website for in the immediate future, but may explore retail opportunities later in 2019. Please contact us at hi@wearlilu.com if you’re interested in purchasing the Lilu Massage Bra for wholesale.

Kickstarter Questions

I PURCHASED THE LILU MASSAGE BRA ON KICKSTARTER, WHEN WILL IT SHIP?

    • We offered two options for shipping dates via our Kickstarter ‘rewards’:

- The Lilu Massage Bra EARLY SHIPPING reward will ship in May 2019.
- All other Lilu Massage Bra rewards will ship in June 2019.

WHERE CAN I SELECT THE SIZE FOR MY LILU MASSAGE BRA ORDER ON KICKSTARTER?

We're sending a ‘Backer survey’ to all Kickstarter backers to get your shipping address, bra size and any other information we will need to fulfill your order.

If you haven't yet received the survey, keep an eye in your inbox from Kickstarter.

Can I change my shipping address from the backer survey?

You can update your shipping info for “EARLY SHIPPING” Lilu Massage Bras before April 30th.

All other Lilu Massage Bra rewards, you have until May 31st to make changes to your shipping address.

Shipping info for the “HANDS-FREE HERO” collapsible cup can be updated before April 30th.

I need to change the bra size I provided on the backer survey. What do I do?

Please email us at hi@wearlilu.com if you need to change your bra size or anything non-shipping address related from the backer survey.

WHEN WILL my “HANDS-FREE HERO” COLLAPSIBLE CUP from KICKSTARTER BE SHIPPED?

You'll receive your #HandsFreeHero Stojo collapsible cup by May 2019.

CAN I cancel or change MY KICKSTARTER order?

Unfortunately, Kickstarter does not allow direct changes to rewards after the end of the campaign.

If you’re interested in canceling:
We're sorry that you are no longer interested in pre-ordering the Lilu Massage Bra and we’d like to know what changed your mind. Please write to us at hi@wearlilu.com about getting your refund.

THE BRA, HOW IT WORKS, & OTHER TECHNICAL QUESTIONS

Is the Lilu Massage Bra a pump? How is it different?

The Lilu Massage Bra is not a breast pump. It works with your pump to make pumping sessions more productive. Think of it like your pump’s sidekick.

By mimicking the motions recommended by lactation experts, the Lilu Massage Bra gives you the proven benefits of breast massage, hands-free. Wear it while you pump to get more milk than you would with just your pump alone.

Why do I need a pumping bra in addition to my pump?

Using the Lilu Massage Bra while pumping increases the efficiency of your pump.

When a baby nurses, they use their tongue, lips, face, and body to suck and compress the breasts to stimulate milk flow. Pumps only use suction, which can make them significantly inefficient in comparison to a baby nursing. This is why lactation experts suggest using breast massage to help stimulate milk flow while pumping.

The Lilu Massage Bra has massage cushions that fill with air to mimic the hand motions recommended by lactation experts, giving you the proven benefits of breast massage without having to use your hands.

How does the Lilu Massage Bra work?

There are two massage cushions that live in the pockets of the Lilu Massage Bra. These cushions fill with air to mimic the hand motions recommended by lactation experts to stimulate the milk ducts around the breasts and help you express more milk while pumping. The massage is gentle, yet effective, and helps you get more milk, hands-free.

The cushions are powered by the wireless, rechargeable remote that sits in the bra’s center pocket. There are two massage levels, High and Low, so you can adjust for your comfort. Learn more here.

How is the Lilu Massage Bra powered?

The Lilu Massage Bra is powered by a wireless, rechargeable controller that sits inside one of the bra’s pockets. The battery lasts for up to 2 hours of pumping time, and can even be charged while pumping.

The battery inside the controller has been tested extensively, complies will all regulations, and is completely safe.

Which pumps is it compatible with?

You can wear the Lilu Massage Bra with these pumps:

  • Spectra S1 and S2™
  • Medela Pump in Style, Freestyle, Swing, Sonata™
  • Lasinoh™, Ameda™, Avent™, Baby Buddha™ - basically any pump with standard flanges.

Unfortunately, the Lilu Massage Bra is not currently compatible with the Willow or Elvie pumps.

If you are not sure whether your pump can work with the Lilu bra, send us an email at hi@wearlilu.com

Can I wash the bra?

Yes. The Lilu Massage Bra can be washed by hand or in a washing machine.

Before washing the bra, remember to remove the Lilu Massage Controller and Massage Cushions from the bra pocket.

Lay the bra flat to air-dry.

What is the bra made out of?

The bra is made out of sprinkles, chocolate and ice-cream!

Well, not quite, but it's made with lots of love, and a mixture of elastane and polyester, similar to many other nursing bras.

INSURANCE, FSA/HSA, & TAXES

Will my insurance pay for the Lilu Massage Bra?

The Lilu Massage Bra is a pumping accessory, which are considered eligible for purchase using FSA/HSA funds in most states. We recommend you check with your benefit provider to confirm eligibility.

While we're working with federal agencies to qualify the Lilu Massage Bra for insurance payment, right now it is not covered directly by insurance.

Do I have to pay sales tax?

For most states, the answer is no.

If we mistakenly charged you with sales tax, we’re happy to refund the sales tax charged. Please send us an email to hi@wearlilu.com with a link to a site that references the sales tax rules in your state.

Is the bra tax deductible?

In the past, breast pumping accessories, such as the Lilu Massage Bra, have been considered tax deductible. However these laws change frequently, and vary from state to state. We recommend you check with a CPA and/or your state tax office to verify current tax eligibility.

MORE QUESTIONS?

Have a question that wasn't answered on this page? Feel free to email us at hi@wearlilu.com or submit your question below.

Thanks!
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BUYING THE BRA, PRICING, RETURN POLICY, ETC.

When will the bra be available to pre-order?

The Lilu Massage Bra will be available for pre-orders on Kickstarter from February 26th until April 5th 2019.

What Is Kickstarter?

Kickstarter is a crowdfunding platform where you can pre-order products like the Lilu Massage Bra as well as ‘pledge’ monetary contributions to support our project and make sure we reach our goal.

How much will the Lilu Massage Bra cost?

The Lilu Massage Bra is normally $199. However, anyone who pre-orders via our Kickstarter campaign will get a discount on the Lilu Massage Bra. The earlier you pledge, the more you save!

Click the next question for more info on special Kickstarter pricing.

How do I buy the Lilu Massage Bra on Kickstarter?

When our Kickstarter page launches, you’ll see a green “Back this Project” button. That is essentially the "Buy Now" button.

You can purchase the Lilu Massage Bra by selecting one of the following pre-order ‘reward’ options:

 

  • Spring Special: Save $10 & the bra ships in May. Limited to 75 units.
  • Super Early Bird: Save 30% & the bra ships in June. Limited to 75 units.
  • Early Bird: Save 20% & the bra ships in June.
  • Normal Bird: Save $10 & the bra ships in June.
  • One for you, one for a friend: Save 25% when you buy 2 bras. Ships in June.
  • 5 Pack: Save 40% when you buy 5 bras. Ships in June.

Sign up for our VIP List to get early access to our Kickstarter when it goes live!

When will I receive the bra after pre-ordering it?

We’re offering two options for shipping dates via our Kickstarter ‘rewards’:

  • The Lilu Massage Bra "Spring Special Early Ship" reward will ship in May 2019.
  • All other Lilu Massage Bra rewards will ship in June 2019.

NOTE: The Spring Special Early Ship reward is limited to 75 bras- so once they’re gone, they’re gone.

What's your Return Policy?

We allow returns and exchanges on unused products within 30 days of purchasing the product. Unfortunately, for sanitary reasons, we cannot accept returns on any used products.

We also offer a 1-year manufacturer’s warranty from the date of delivery on the Lilu Massage Bra in the event that it stops working or becomes defective. If you have any concerns with the product, please contact us at hi@wearlilu.com.

I don't live in the US. Can I still order a bra?

Unfortunately, our orders are only open to customers in the US at the moment. We’ll be expanding to other countries in late 2019, so stay tuned for updates!

Is the Lilu Massage Bra available for wholesale?

We are currently planning to sell online in the immediate future, but may explore retail opportunities later in 2019. Please contact us at hi@wearlilu.com if you’re interested in wholesale.

THE BRA, HOW IT WORKS & OTHER TECHNICAL QUESTIONS

Is the Lilu Massage Bra a pump? How is it different?

The Lilu Massage Bra is not a breast pump. It works with your pump to make pumping sessions more productive. Think of it like your pump’s sidekick.

By mimicking the motions recommended by lactation experts, the Lilu Massage Bra gives you the proven benefits of breast massage, hands-free. Wear it while you pump to get more milk than you would with just your pump alone.

Why do I need a pumping bra in addition to my pump?

Using the Lilu Massage Bra while pumping increases the efficiency of your pump.

When a baby nurses, they use their tongue, lips, face, and body to suck and compress the breasts to stimulate milk flow. Pumps only use suction, which can make them significantly inefficient in comparison to a baby nursing. This is why lactation experts suggest using breast massage to help stimulate milk flow while pumping.

The Lilu Massage Bra has massage cushions that fill with air to mimic the hand motions recommended by lactation experts, giving you the proven benefits of breast massage without having to use your hands.

How does the Lilu Massage Bra work?

There are two massage cushions that live in the pockets of the Lilu Massage Bra. These cushions fill with air to mimic the hand motions recommended by lactation experts to stimulate the milk ducts around the breasts and help you express more milk while pumping. The massage is gentle, yet effective, and helps you get more milk, hands-free.

The cushions are powered by the wireless, rechargeable remote that sits in the bra’s center pocket. There are two massage levels, High and Low, so you can adjust for your comfort. Learn more here.

How is the Lilu Massage Bra powered?

The Lilu Massage Bra is powered by a wireless, rechargeable controller that sits inside one of the bra’s pockets. The battery lasts for up to 2 hours of pumping time, and can even be charged while pumping.

The battery inside the controller has been tested extensively, complies will all regulations, and is completely safe.

Which pumps is it compatible with?

You can wear the Lilu Massage Bra with these pumps:

  • Spectra S1 and S2™
  • Medela Pump in Style, Freestyle, Swing, Sonata™
  • Lasinoh™, Ameda™, Avent™, Baby Buddha™ - basically any pump with standard flanges.

Unfortunately, the Lilu Massage Bra is not currently compatible with the Willow or Elvie pumps.

If you are not sure whether your pump can work with the Lilu bra, send us an email at hi@wearlilu.com

Can I wash the bra?

Yes. The Lilu Massage Bra can be washed by hand or in a washing machine.

Before washing the bra, remember to remove the Lilu Massage Controller and Massage Cushions from the bra pocket.

Lay the bra flat to air-dry.

What is the bra made out of?

The bra is made out of sprinkles, chocolate and ice-cream!

Well, not quite, but it's made with lots of love, and a mixture of elastane and polyester, similar to many other nursing bras.

INSURANCE, FSA/HSA, & TAXES

Will my insurance pay for the Lilu Massage Bra?

The Lilu Massage Bra is a pumping accessory, which are considered eligible for purchase using FSA/HSA funds in most states. We recommend you check with your benefit provider to confirm eligibility.

While we're working with federal agencies to qualify the Lilu Massage Bra for insurance payment, right now it is not covered directly by insurance.

Do I have to pay sales tax?

For most states, the answer is no.

If we mistakenly charged you with sales tax, we’re happy to refund the sales tax charged. Please send us an email to hi@wearlilu.com with a link to a site that references the sales tax rules in your state.

Is the bra tax deductible?

In the past, breast pumping accessories, such as the Lilu Massage Bra, have been considered tax deductible. However these laws change frequently, and vary from state to state. We recommend you check with a CPA and/or your state tax office to verify current tax eligibility.

MORE QUESTIONS?

Have a question that wasn't answered on this page? Feel free to email us at hi@wearlilu.com or submit your question below.

Thanks!
This field is required
This field is required
This field is required